Our service technicians are factory trained and certified to work on your monitors and printers. We are authorized warranty service providers for Hewlett Packard, Okidata, Viewsonic, Powerware and Epson. We also provide out-of-warranty service for most major manufacturers.
Our service department maintains a parts inventory of the most often used components. We also use expedited delivery and advanced exchange on hardware repairs to return your equipment to operating order in the shortest time possible.
Our Services to you!
As a Service Provider Yourself, First Point Ltd. is here to Assist you in offering your customers the best repair Turn-A-Round time. Our authorized Service Center will diagnose any problem at our special subcontractor’s rate within one working day, and advise on the best repair solution.
Our mission is to provide premier service, support, and product placement. Our aim is to become a complete Service Center for your computer peripherals and to achieve unsurpassed customer satisfaction.
Our Service Contracts are tailored for the way you do business. If you require priority service, our service contract will guarantee a specific response time.
Walk-in Repairs
Our Walk-in Repair Services is most common. Our Company can work on most any printer or fax machine for Hewlett Packard and Okidata. Our goal is to have you back up and running in 36 hours. We believe that time is Important and for businesses, printer down time can actually cost you more than the repair. We want to provide you with the best customer service in the industry.
On-Site Repairs
Our On-Site Repair Service is not only for contracts it's also for the average person. Why choose On-Site repair? So that your business will not suffer down time. Our technician will come to your location and fix your machine right there.
Warranty Service and Checks
First Point provides warranty service for Hewlett Packard, If you are not sure if your machine is under warranty, Pick-up & Delivery Service. We will come to your location to pick up and deliver your machine. So, you don't have to come out and fight the crazy traffic and lose time on your work. In just a few days and maybe the same day you will have your machine back and running. It just depends on the problem. At a reasonable price, these are for you.
*PM (Preventive Maintenance)
Printers need regular cleaning and maintenance to ensure crisp, clear prints and, more Importantly to prevent breakdowns. A lack of proper maintenance can cut the life of your printer in half. Just one visit will improve the image quality and reliability of your printers. The Manufacturers recommends periodic cleaning and maintenance. Our Preventive Maintenance service includes inspection of damage, and worn parts. We will lubricate, re-sit connectors and check all adjustments. For laser printers the Ozone filter will be inspected and replace if necessary.
At the end of the of this exercise you would be in better position to give your end users assurances on the reliability of their printers
First Point offers Maintenance Contracts of varied services levels inclusive of Parts and Labour, Labour Only, 24x7 Standby Services, and standard as requested Time and Materials services. Our main service offerings include:
The stocking of whole hot swappable machines and requisite spare parts to satisfy the response time requirements of the service.
Diagnostic troubleshooting and repair in any or all of three (3) methods:
Telephone support
On-site support
Remote log-in support
Hardware and Software support in respect of the following:
Removal and replacement of equivalent components to satisfactory problem resolution.
Software reloads, upgrades, patches implemented to satisfy resolution requirements.
Preventative Maintenance services when and where required or as scheduled.
We are proud to point out that no other companies can compete with our specifications. We are expertise in repairing monitors of all brands and types.
With a full time staff of dedicated technicians we are able to repair most monitors in 3 days with 90-Day warranty on Parts & Labor. CRT replacement is available on most models with convergence, geometry and color adjustments. All Units are cleaned to as Close to New as possible be for it is return to our customer.
Flat Rate Pricing Includes All Labor
Free volume pick-up/delivery throughout Kingston
Component Level Repair
Each unit repaired is submitted to a minimum 24 hr. burn-in before being released to the customer.
We repair a wide range of popular monochrome and color data terminals such as Wyse, Link, Qume, Kimtron, Esprit.
We are a printer repair facility specializing in Inkjet, laser & Plotters printer repair. We provide service both to the single user & the large corporation. We have the ability to provide outstanding printer support with some of the industries best technicians dedicated to providing quality service.
First Point Ltd. is a authorized dealer and warranty center for the major manufactures Hewlett Packard, and Epson
First Point offers Maintenance Contracts of varied services levels inclusive of Parts and Labour, Labour Only, 24x7 Standby Services, and standard as requested Time and Materials services. Our main service offerings include:
We are proud to point out that no other companies can compete with our specifications. We are expertise in repairing monitors of all brands and types.
We are a printer repair facility specializing in Inkjet, laser & Plotters printer repair. We provide service both to the single user & the large corporation. We have the ability to provide outstanding printer support with some of the industries best technicians dedicated to providing quality service.
